Legal
Privacy
Last updated: August 2026
Scope
ONCE is currently offered through a controlled, invitation-only pilot. This page describes ONCE's interim privacy practices during the pilot. Your use of ONCE is governed by these practices and, where applicable, by any executed agreement between your firm and ONCE. In the event of any conflict, an executed agreement controls.
Demonstration workspaces
Demonstration workspaces use synthetic, fictional data. Do not upload protected health information, confidential client information, or any real case material into a demonstration workspace. Prospects and demo participants should use only fictional information when evaluating ONCE.
Information we process
For pilot firms, ONCE processes the information you and your firm choose to enter, such as matter records, contacts, deadlines, notes, and documents. ONCE may also process basic account information (name, email, role) and privacy-conscious usage analytics that do not include names, emails, case facts, medical information, or document contents.
Artificial intelligence
ONCE may use AI models to summarize, organize, or suggest analysis based on information in your environment. AI-generated analysis is not a substitute for professional judgment. See our AI Use page.
Data security and compliance
ONCE implements access controls and role-based permissions. During the pilot, ONCE does not represent or warrant compliance with HIPAA, SOC 2, or any specific security certification, and has not executed a BAA. Specific encryption, retention, and data-processing commitments are governed only by an executed agreement. See our Security page.
No guarantees
ONCE does not guarantee case outcomes, legal results, deadlines, or medical conclusions.
Contact
For privacy questions, contact your ONCE pilot lead. To request access, visit Request Access.